Privacy Policy
PRIVACY POLICY
1. Introduction
At Tugboat Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
When you place an order, create an account, or contact us, we may collect:
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Full name
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Email address
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Phone number
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Shipping and billing address
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Payment-related details (processed securely via third-party payment gateways)
b. Non-Personal Information
We may automatically collect non-identifiable data such as:
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IP address
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Browser type and device information
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Pages visited and time spent on the site
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Referring URLs
This information is used for analytics and website improvement purposes.
3. How We Use Your Information
We use the collected information to:
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Process and fulfill orders
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Communicate order updates and customer support responses
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Improve website functionality and user experience
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Send promotional offers or updates (only if you opt in)
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Prevent fraud and ensure website security
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Comply with legal and regulatory obligations
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
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Remember your preferences
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Maintain shopping cart sessions
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Analyze website traffic and performance
You may choose to disable cookies through your browser settings; however, some site features may not function properly.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with:
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Trusted service providers (payment processors, delivery partners, hosting providers) strictly for order fulfillment and operational purposes
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Legal authorities, if required by law or to protect our rights and safety
All third parties are required to handle your information securely and confidentially.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no method of online transmission is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal information (subject to legal obligations)
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Opt out of promotional communications at any time
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review their privacy policies separately.
10. Age Restriction
Our products and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
📧 Email: support@tugboatshop.ae
📞 WhatsApp: +971 52 472 1254
